Privacy & Cookie Policy

24 April 2026

Leoluxe Dog Grooming respects your privacy and is committed to protecting your personal information. This policy explains what information we collect, how we use it, how we keep it safe, and how our website uses cookies.

Our website is: https://www.leoluxedoggrooming.co.uk

Leoluxe Dog Grooming is a UK-based dog grooming business. We are responsible for the personal information collected through this website and through our customer communications.

For privacy-related questions, contact us at:

Email: leoluxedoggrooming@gmail.com

We may collect information you provide when you contact us, make an enquiry, or book a service. This may include your name, contact details, enquiry details, booking information, and information about your dog or the grooming service you are interested in.

We may also collect limited technical information when you visit our website, such as your IP address, browser/device information, pages visited, and basic website usage information.

This information may be collected through our website, contact form, email, hosting logs, Google Analytics, Cloudflare, Cloudflare Turnstile and Gmail.

We do not collect payment card details through this website.

We use your information to:

• respond to enquiries;
• discuss bookings, quotes and services;
• manage bookings and customer communications;
• keep basic business records;
• protect the website from spam, bots and misuse;
• understand and improve how the website is used;
• meet legal, accounting or tax requirements where needed.

We do not send marketing emails unless you have specifically asked us to.

We use your personal information under the following lawful bases:

Legitimate interests — to respond to enquiries, manage communications, keep basic business records, protect the website, and improve our services.

Contract or steps before a contract — when you contact us about booking or using our dog grooming services.

Legal obligation — where we need to keep records for legal, accounting or tax reasons.

Consent — where required, such as for Google Analytics and other non-essential cookies.

We only keep personal information for as long as necessary.

General enquiries are usually kept for up to 12 months after our last contact with you.

Customer and booking records may be kept for up to 6 years where needed for business, accounting, tax or legal reasons.

When we no longer need your information, we will delete it where appropriate.

We do not sell your personal information.

We may use trusted service providers to help run the website, manage enquiries, protect the site, send emails and understand website usage. These may include Cloudflare, Google/Gmail and Google Analytics.

Some of these providers may process personal information outside the UK. Where this happens, we rely on the safeguards they provide to protect your information in line with UK data protection law.

We may also share information if we are legally required to do so.

Our website uses cookies and similar technologies. Some are needed for the website to work properly, while others help us understand how visitors use the website.

Cookies are small files placed on your device when you visit a website. They can help the site remember your choices, work properly, protect forms from spam, and collect basic usage information.

We may use the following types of cookies and similar technologies:

Essential cookies

These are needed for the website to work properly, keep it secure, protect forms from spam, and remember your cookie choices. These cannot usually be switched off.

Analytics cookies

These help us understand how visitors use the website, such as which pages are visited and how people find the site. We use Google Analytics for this.

Google Analytics cookies are only used after you accept them through our cookie banner.

Security and spam protection

We may use Cloudflare and Cloudflare Turnstile to help protect the website and contact form from spam, bots and automated abuse. These services may process technical information about your browser, device and interaction with the website.

You can accept or reject non-essential cookies through our cookie banner.

You can change or withdraw your cookie consent at any time using the cookie settings button on our website.

You can also control cookies through your browser settings. Blocking some cookies may affect how the website works.

We take reasonable steps to protect your personal information, including using secure website hosting, HTTPS, spam protection tools, reputable service providers, and restricted access to systems, email accounts and databases.

No online system is completely secure, but we take reasonable steps to protect the information we handle.

Under UK data protection law, you have rights over your personal information. You can ask us to access, correct, delete, restrict or object to how we use your information. You can also ask for your information to be transferred to another organisation where this applies, and withdraw consent where we rely on consent.

To make a request, contact:

leoluxedoggrooming@gmail.com

If you are unhappy with how we handle your information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK data protection regulator.

We may update this Privacy & Cookie Policy from time to time. The latest version will always be available on this page.